中国移动通信集团山东有限公司集团客户经理工作手册中国移动通信集团山东有限公司集团客户部20一五年3月目录目录.......................................................................1※手册说明※.................................................................1一、编写背景............................................................................................................................................1二、手册目的............................................................................................................................................1（一）工作入门...................................................................................................................................1（二）优化流程...................................................................................................................................1（三）提升业绩...................................................................................................................................1（四）增强技能...................................................................................................................................1三、适用对象............................................................................................................................................2※职责篇※...............................................................5一、岗位概述............................................................................................................................................5二、工作职责............................................................................................................................................5三、重点工作............................................................................................................................................6※基础知识篇※...............................................................7一、集团客户分类....................................................................................................................................7二、基础集团业务....................................................................................................................................8（一）集团V网...................................................................................................................................8（二）集团专线业务...........................................................................................................................9（三）IMS业务..................................................................................................................................11（四）物联网.................................................................................................................................一三（五）一三9企业邮箱.....................................................................................................................14（六）在线教育.................................................................................................................................16（八）集团短信.............................................................................................................................一八（九）集团彩信.............................................................................................................
