第1页共37页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共37页目录第六章绩效管理..............................................................2学习目标..................................................................................................................................2关键术语..................................................................................................................................2本章知识结构图......................................................................................................................2情景实例..................................................................................................................................2第一节绩效的内涵与特点...................................................................................................4一、绩效的内涵......................................................................................................................4二、绩效的特点......................................................................................................................5三、任务绩效与周边绩效.......................................................................................................6情景实例..................................................................................................................................7第二节绩效管理系统的建立...............................................................................................7一、绩效管理思想的演进.............................................................................................7二、绩效管理流程................................................................................................................10情景实例............................................................................................................................一三第三节绩效考评流程和方法.............................................................................................14一、绩效考评的流程............................................................................................................14二、绩效考评的内容.........................................................................................................一五三、绩效考评主体................................................................................................................16情景实例.............................................................19四、绩效考评的方法............................................................................................................20情景实例................................................................................................................................26第四节战略性绩效管理工具....................................................................................26一、外部导向法—标杆基准法....................................................................................26情景实例.............................................................28二、关键绩效指标......................................................................................................29情景实例.............................................................32三、平衡计分卡..........................................................................................................34情景实例..........
