标准火锅店手册---第二册前厅岗位工作手册[标准火锅店]餐饮企业管理有限公司2008年12月目录[标准火锅店]前厅经理工作手册.....................................5第2页共77页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共77页一、工作任务....................................................6二、工作流程....................................................7（一）营业前..............................................7（二）营业中..............................................7（三）营业结束............................................8[标准火锅店]前厅副理工作手册....................................11一、工作任务...................................................12二、工作流程...................................................13（一）营业前.............................................13（二）营业中.............................................13（三）营业结束...........................................14[标准火锅店]前厅领班工作手册....................................15一、工作任务...................................................16二、工作流程...................................................16（一）营业前.............................................16（二）营业中.............................................18（三）营业结束...........................................19[标准火锅店]迎宾领班工作手册....................................20一、工作任务...................................................21二、工作流程...................................................21（一）营业前.............................................21（二）营业中.............................................22（三）营业结束...........................................24[标准火锅店]吧台领班工作手册....................................25一、工作任务...................................................26二、工作流程...................................................26（一）营业前.............................................26（二）营业中.............................................27（三）营业结束...........................................28[标准火锅店]收银领班工作手册....................................29一、工作任务...................................................30二、工作流程...................................................30（一）营业前.............................................30（二）营业中.............................................31（三）营业结束...........................................32[标准火锅店]保安领班工作手册....................................33一、工作任务...................................................34二、工作流程...................................................34（一）营业前.............................................34（二）营业中.............................................36（三）营业结束...........................................37第3页共77页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共77页[标准火锅店]服务员工作手册......................................38一、工作任务...................................................39二、服务流程...................................................39（一）餐前准备...........................................40（二）接待顾客...........................................45（三）点菜服务...........................................50（四）上菜...............................................53（五）酒水服务...........................
