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物业管理方案（技术标）第1页共185页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共185页目录第一章服务工作目标··················································6一、管理思路························································6二、整体管理方案策划·············································6三、物业管理具体措施·············································7四、各项物业服务标准······································第2页共185页第1页共185页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共185页·······9第二章管理人员配备及员工管理·····································12一、物业管理人员配备···········································12二、员工培训方案··················································13三、主要员工岗位职责············································17四、员工仪容仪表、着装及标志··································20第3页共185页第2页共185页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共185页第三章卫生保洁管理·················································25一、管理思路·······················································25二、作业规范·······················································25三、工作标准·······················································26四、服务工作程序··················································28第4页共185页第3页共185页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共185页五、检查与考核····················································32第四章秩序维护管理·················································33一、管理思路·······················································33二、作业规范·······················································36三、工作标准·······················································37第5页共185页第4页共185页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共185页四、服务工作程序··················································38五、检查与考核····················································40第五章规章制度························································41一、投诉管理制度··················································41二、交接班制度··...