GMS管理体系文件之七南通银河投资开发有限公司销售与客户关系管理手册(第二稿)受控状态:受控号:GMS管理体系文件之七销售与客户关系管理手册持有人:文件编号:YHTZGMS-07发布日期:2012年月日实施日期:2012年月日编制人:审核人:批准人:目录目录........................................................................................................3手册说明....................................................................................................5销售管理....................................................................................................61销售人员守则...................................................................................................................62销售管理办法...................................................................................................................83销售流程管理.................................................................................................................143.1售楼员工作规程.........................................................................................................................143.2电话接听规程.............................................................................................................................153.3客户到访接待规程.....................................................................................................................183.4签约流程控制规程.....................................................................................................................233.5客户档案管理规程.....................................................................................................................283.6客户房款收缴、退款控制规程..................................................................................................303.7建筑面积计算操作规程..............................................................................................................323.8配合销售技术交底管理规程.....................................................................................................343.9案名与地名门牌申报规程.........................................................................................................353.10房屋销售价格管理规程...........................................................................................................363.11商品房买卖合同管理规程........................................................................................................383.12房款收付管理规程...................................................................................................................453.13按揭贷款管理规程...................................................................................................................463.14回款跟踪管理规程...................................................................................................................493.15销售广告管理规程...................................................................................................................513.16房屋交付管理规程...................................................................................................................532GMS管理体系文件之七销售与客户关系管理手册4销售费用管理办法.........................................................................................................605销售现场管理办法..................................