第1页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共66页咸宁办公楼物业管理服务规范目次前言......................................................................III1范围...................................................................12规范性引用文件..........................................................................13术语和定义.......................................................13.1办公楼officebuilding...............................................................13.2物业管理propertymanagement.........................13.3顾客customer.................................................1第2页共66页第1页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共66页3.4突发公共事件precipitatingevent........................................................14基本要求.........................................................24.1资质要求..........................................................24.2管理机构与人力资源配置要求.....................................24.3管理服务要求..................................................24.4基础管理服务....................................................2第3页共66页第2页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第3页共66页5顾客服务.......................................................35.1接待服务.......................................................35.2信报服务......................................................35.3通讯设施安装服务.................................................35.4维修资金管理服务.................................................35.5装修管理服务....................................................3第4页共66页第3页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第4页共66页5.6投诉处理..........................................................35.7延伸管理服务.................................................36房屋、设施设备运行与维护服务.....................................46.1房屋维护管理..................................................46.2设备设施运行与维护服务.....................................46.3设施设备日常维修服务.............................................96.4标识管理..................................................97秩序维护与安全服务.........................................10第5页共66页第4页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第5页共66页7.1公共秩序维护...............................................107.2安全管理.....................................................108环境保洁服务..............................................118.1材质清洁要求............................................118.2部位清洁要求.............................................119绿化摆放与养护服务.........................................129.1绿化摆放...............................................139.2绿化养护..............................................13第6页共66页第5页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第6页共66页10仓储与搬运.............................................1310.1贮存...................................................1310.2搬运堆放.................................................1410.3库区安全与环境........................................1411检验方法..................................................1411.1自主检查...................................................1411.1.1服务人员自查...
