毕业设计（论文）类型：□毕业设计说明书□毕业论文题目：学生姓名：指导教师：专业：时间：目录1引言.....................................................................12南通有斐大酒店概况.......................................................13影响餐饮部服务质量满意度的主要问题分析...................................1.......................................................................1...................................................................1...................................................................2.......................................................................2...................................................................3...................................................................3...................................................................4...................................................................4.......................................................................4.......................................................................54提高酒店餐饮部服务质量满意度的对策.......................................6.......................................................................6...................................................................6...................................................................64.2始终坚持“顾客是上帝”.............................................7...................................................................7...................................................................7...................................................................8...................................................................8.......................................................................9.......................................................................95结论与展望..............................................................10参考文献11摘要优良的餐饮服务品质，百分百的客户满意程度是酒店餐饮行业永恒的主题。怎么样使酒店餐饮服务水平及品质得到提升，获得消费者青睐，是餐饮领导层一致追求的目标。对于该行业而言，要想从当前激烈的竞争市场中获得绝对的优势，最佳的方式就是确保和提升餐饮服务品质。在本文中，说先，我们对品质、品质管理、餐饮服务水平、客户满意度等理论知识进行了简单的概述，其次，对餐饮服务品质的满意程度的干扰原因从理论上做出了深入的分析。然后，对南通有斐大酒店当前的服务品质的情况、客户的满意度状况及具有的问题进行了深入的剖析，分析出干扰其服务品质的根本原因并给出了合理的应对措施，为该酒店服务品质的提升提供了依据，进而为酒店在激烈市场竞争中更具有竞争优势。关键词：有斐大酒店，餐饮部服务质量，满意度，对策AbstractToprovidequalityhotelcateringservicequalityandimprovecustomersatisfactionisthehotel'sunchangeablemission.Howtoimprovethequalityofhotelcateringserviceandwintheconsumermarketisthelifelongpursuitofthehotelmanagers.Theonlychoiceforthehotelindustrytowinthecompetitionintheconsumermarketistoensureandimprovethequalityofthecateringservice.Thispaperbrieflydescribesthetheoreticalconceptsofquality,qualitymanagement,cateringservicequalityandcustomersatisfaction,andexplorestheinfluencingfactorsofthetheoryofservicequalitysatisfaction.AlargeFijiHotelandcateringservicesquality,customersatisfactionandtheproblemsofNantong,factorsaffectingthequalityofthehotelandcateringservices,putsforwardthecorrespondingimprovementmeasures,inordertoimprovetheNantongYoufeihotelcateringservicemanagementlevel,...
