第1页共13页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共13页旅客服务英语PartⅠ:BasicSentences常用句型1.Goodmorning.早晨好。WelcometoChina欢迎来中国。Good-bye.Haveatime.再见，祝您旅途愉快2.Goodmorning.WhatcanIdoforyou?早晨好，能帮您什麽忙？Pleasewaitamoment请稍等。3.Pleasecomein.请进。Pleasehavealook请看看。Pleasesitdown.请坐。Thiswayplease.请走这边。4.Thankyouforyourcooperation感谢您合作。Nevermind.不用谢。5.Wouldyoupleasebackoffalittle?请向后退一下。Pleasebeinorder,onebyone.请按顺序，一个接一个。6.Afteryou.请您先走。Iamsorry.对不起。Iamsorrytohavekeptyouwaitingsolong.让您久等。7.Doyouunderstand?您明白了吗？Isee.我懂了。Idon’tunderstand.我不明白。Excuseme.打扰了。8.Wearewaitingfortheweathertoimprove.我们正在等待天气好转。We’llkeepyouinformed.我们将随时通知您。9.I’lltakegoodcareofyourchildtotheboardinggate.我们将陪伴您的孩子到等机口。10.PleasefillintheUMform.请您填写这张UM表格。11.Yourreservationisalreadyinthestandbylist.您的订位已经在候补名单了里。Whatisyournationality?请问您的国籍？12.Yourticketisnotconfirmedinthecomputer.您的机票在电脑里没有确认。13.Wehaven’tfoundyourbaggageyet.Weshallcontinuetolookforitandwillletyouknowassoonaswehaveinformationaboutit.您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。14.ThereisasuitcaseinParisverysimilartoyours.We’dliketoconfirmitwithyou在巴黎有一件行李和你的很相象，我们想和您确认一下。15.Yourbaghasbeenlocated(found)andit’llarriveinBeijingtomorrow行李已经找到。明天会到北京。16.YourbaggageisnowinBeijing.Wherewouldyouwantitdelivered?你的行李已经到北京，请问我们给您送到哪里？17.Youcanbuyyournecessitieswithin800Yuan,andyoushouldkeepthereceiptssafe.Youwillberefundedexpenditurebythelocalairlineoffice.您可购买800以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。18.Weshalltransportourbaggagebycargoservice,anditwillarriveatthelocalcargoterminal.Willyoupickupyourbaggagepersonally?您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？19.Whencollectingyourbaggageattheairport,remembertobringyour“PropertyIrregularityReport.”请您带好“不正常行李报告单”到机场取行李。20.Ifyoucan’tclaimyourbaggagepersonally,youmayasksomebodytocollectonyourbehalf.Thispersonwhomyouauthorizedwiththeletterofauthorizationandidentificationmaypickupyourbaggage.如果您本人不能亲自去取行李，可以出具委托书，委托他人凭有效证件代为领取。21.TheserviceforallflightstoDalianisprovidedbyanotherairline.AndI’mverysorrytotellyouthatithasrefusedtoacceptthissortofbaggage.Soyourbaggagemightbedelayedforafewdays.Butdon’tworrywe’llgoonnegotiatingwiththem,andalsowearelookingforotherwaysoftransportation.Onceweknowwhichflightyourbaggageison,we’llletyouknow.非常抱歉，因为所有到大连的航班都是由另外一家公司代理的，他们拒绝接受这种行李，所以您的行李可能要再等几天能运过去；不过，请别担心，我们一直与他们协商解决。同时也在寻找其他的途径，一旦确定航班，我们会马上通知您。22.Wecouldn’tdeliveryourbaggagebecauseitdidn’tpassthecustomscheck.Couldyoupleasecometotheairportinpersontomakethecustomsdeclaration?Ifyouhaveanyquestion,youcaneithercontactthecustomsdirectlyorwecanpassonyourinquiries.因为您的行李不能通过海关检查，所以我们无法为您运送行李，请您本人亲自到机场办理有关海关申报手续；如果您有其他问题，您可以与海关直接联系，或由我方代为转达。23.Pleasecheckyourbag.Ifthereisnoproblemwithit,pleasesignhere.请检查一下您的行李是否完好无损，...
