目录1绪论..................................................................11.1研究背景..........................................................11.2研究意义..........................................................21.3国内外研究现状....................................................21.4主要研究内容与研究框架............................................51.5研究方法..........................................................72相关理论综述..........................................................8相关概念的界定.......................................................8绩效的含义..........................................................82.1.2绩效管理的含义.................................................82.2绩效管理的具体实施及绩效考核的制定................................92.2.1绩效计划原则...................................................92.2.2绩效目标的确定................................................102.2.3周期性的绩效考核..............................................112.2.4考核结果的应用................................................122.3绩效管理的主要工具................................................142.3.1目标管理绩效评估法............................................142.3.2360度绩效评估法..............................................152.3.3平衡计分卡绩效评估法..........................................162.3.4KPI关键绩效指标法............................................183中国银行S支行绩效管理分析...........................................19中国银行S支行的概况.................................................193.1.1中国银行S支行组织架构........................................193.1.2中国银行S支行人力资源现状....................................213.1.3中国银行S支行经营状况........................................23中国银行S支行绩效管理现状...........................................243.2.1网点/部门绩效管理.............................................243.2.2岗位的绩效管理办法............................................264绩效管理存在的问题及原因分析.........................................28问卷调查............................................................284.1.1问卷设计和实施................................................284.1.2问卷结果分析..................................................28人员访谈............................................................294.2.1访谈提纲......................................................294.2.2访谈结果分析..................................................30绩效管理存在的问题..................................................314.4绩效管理问题的原因分析...........................................345绩效管理方案的优化...................................................37绩效管理方案设计优化的目标与原则....................................375.1.1绩效管理优化设计的目标........................................375.1.2绩效管理优化设计原则..........................................37优化方案的指导思想..................................................38关键绩效指标的优化设计..............................................405.3.1绩效指标优化...................................................405.3.2绩效辅导优化...................................................435.3.3绩效评价优化...................................................495.3.4绩效反馈提升优化...............................................496绩效管理优化的保障措施................................
