第七讲如何写“投诉信”在生活中，通常用写投诉信的方式解决诸如消费利益受损、正常生活和工作受到干扰等问题。投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。具体写作结构如下：[积累靓点词句]1．开头部分常用语(1)Iamwritingtoyoutocomplainabout...我写此信是想投诉……(2)Iamwritingtoexpressmydissatisfactionwith...我写此信以表达我对……的不满。2．结尾部分常用语(1)Iwillappreciateyourwillingnesstomakeupfortheloss.如果你乐意弥补损失，我将不胜感激。(2)Ihopethatyouwillconsidermysuggestionsandimprovethesituationasbestasyoucan.我希望你能考虑我的建议并尽你所能改善这种局面。(3)Ihopethatyouwilltakethismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.我希望你能认真对待此事并努力防止此类事件的再次发生。(4)Ihopeyoucangivemeasatisfyingreplyanddealwiththismatterreasonably.我希望你能给我一个满意的答复并合理处理此事。[仿用结构模板]Dear________，Iam________(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout________(投诉的事情)．Thereasonformydissatisfactionis________(总体介绍).Inthefirstplace,________(投诉的第一个方面)．Inaddition,________(投诉的第二个方面).Underthesecircumstances,Ifindit________(感觉)to________(投诉的方面带来的后果)．Iappreciateitverymuchifyoucould________(提出建议和请求),preferably________(进一步的要求),andIhopeyou________(希望对方尽快回复)．Yourssincerely，LiHua[经典范文练背](先补写后背诵)DearSir/Madam，I’mLiHua,oneofyourcustomers.I’mwritingtocomplainaboutthenovelIboughtfromyourwebsite.Twoweeksago①I_placed_an_order_on_the_Internet(我在网上订购)foracopyofGonewiththeWind,whichispricedat$20.ThismorningIreceivedit,butmuchtomysurprise,Ifoundthebackcoverofthebookmissing,②which_made_me_annoyed(这使我烦恼).Althoughitwon’taffectmyreadingmuch,Idowishtohaveaperfectcopy.Couldyoupleasesendmeanothercopyassoonaspossible?Ialsowonderifyoucouldcoverthepostage.Isincerelyhope③you_can_better_your_service(你们可以优化你们的服务)andthatmistakewon’tariseagaininthefuture.I’mlookingforwardtoyourearlyreply.Yours，LiHua
