中国联通电子渠道系统业务规范网上营业厅分册ChinaUnicomElectronicChannelSpecificationVolumeofOnlineBusinessHall（v1.0）QB/CUdq—2007中国联通公司企业标准2007-12-8发布2007-12-8实施中国联通公司发布中国联通电子渠道系统业务规范网上营业厅分册V1.0目次前言..................................................................................................................................................1修改历史..........................................................................................................................................21总则..........................................................................................................................................31.1编制目的..................................................................................................................31.2内容概要..................................................................................................................31.3术语解释..................................................................................................................61.4参考文献..................................................................................................................71.5相关说明..................................................................................................................71.5.1关于短信、IVR和WAP营业厅的需求..............................71.5.2关于合作伙伴和代理商的需求....................................82电子渠道总体架构..................................................................................................................93电子渠道分类........................................................................................................................123.1网上营业厅............................................................................................................123.2短信营业厅............................................................................................................123.3IVR营业厅..............................................................................................................123.4WAP营业厅..............................................................................................................124管理职责................................................................................................................................134.1总部管理职责.........................................................................................................134.1.1总部电子渠道工作组...........................................134.1.2总部综合市场部...............................................134.1.3总部C网经营部...............................................134.1.4总部G网经营部...............................................144.1.5总部集团客户部...............................................144.1.6总部数据固定业务部...........................................144.1.7总部国际业务部...............................................154.1.8总部增值业务部...............................................154.1.9总部客户服务部...............................................154.1.10总部信息化部.................................................154.1.11总部财务部...................................................164.1.12总部综合部...................................................164.1.13华盛公司................................
