第1讲应收账款绩效不良的原因与对策（上）.....................................................................2第一节应收账款绩效不良的外部环境因素...........................................................................2第二节应收账款绩效不良的企业内部因素...........................................................................4业务人员的素质不高.......................................................................................................4主管督导不够积极...........................................................................................................5应收账款的回收期限拉长...............................................................................................6折让金额过多..................................................................................................................7退货过多..........................................................................................................................8第2讲应收账款绩效不良的原因与对策（下）.....................................................................9第一节买方延期付款的理由.................................................................................................9第二节卖方延期付款的理由.............................................................................................11第三节改善货款回收的具体做法...................................................................................13第3讲提升专业收款品质的五个具体作法...........................................................................14第一节征信调查................................................................................................................14第二节建立档案..................................................................................................................15第三节制订管理控制制度...................................................................................................17第四节自我管理..................................................................................................................18第五节绩效评核..................................................................................................................19第4讲收款前的七项准备.......................................................................................................20第一节敬业精神..................................................................................................................21第二节归零管理..................................................................................................................21第三节广结人缘..................................................................................................................22第四节学富五车..................................................................................................................23第五节服务取胜..................................................................................................................24第六节见贤思齐..................................................................................................................24第七节生财有道..................................................................................................................25第5讲收款时的应对要领和技巧...........................................................................................25定...
