网络通信公司客服管理系统的设计与实现VIP免费

邢台学院2013届本科毕业设计摘要网络通信公司客服管理系统采用Java语言、B/S模式和ORACLE数据库管理系统进行开发。系统的主要功能分为后台系统管理和前台系统管理。管理员通过后台系统管理可以进行报表统计管理、信息配置管理、系统设置管理等操作；普通员工通过前台系统管理可以进行安装管理、报修管理、续费管理、投拆管理、工单查询管理等操作。文章对网络通信公司客服管理系统的课题背景、开发工具、需求分析、系统UML建模、数据库设计以及系统实现进行了详细阐述。关键词：客服管理；B/S模式；ORACLE；JavaI邢台学院2013届本科毕业设计AbstractTheCustomerServiceManagementSystemforNetworkCommunicationsCompanyisdevelopedbyJavalanguage,B/SmodeandORACLEdatabasemanagement.Themainfunctionofthesystemisdividedintothebackgroundsystemmanagementandtheforegroundsystemmanagement.Theadministratorisresponsibleforreportmanagement,configurationmanagement,systemsettingsbyusingthebackgroundmanagementsystem.Ordinarystaffisresponsibleforinstallmanagement,reportmanagement,renewalmanagement,complaintsmanagement,orderquerymanagementbyusingtheforegroundsystemmanagement.Thispaperdescribesthesystem’sbackground,developmenttools,requirementanalysis,UMLmodeling,databasedesignandsystem’simplementationindetail.Keywords:Customerservicemanagement;B/Smodel;ORACLE;JavaII邢台学院2013届本科毕业设计目录1绪论................................................................................................................11.1选题背景.....................................................................................................11.2主要内容及研究意义.................................................................................11.3开发技术介绍.............................................................................................11.3.1JAVA语言................................................................................................11.3.2SQL语言..................................................................................................11.3.3TOMCAT和EXTJS技术........................................................................21.3.4B/S模式...................................................................................................22系统的功能需求............................................................................................22.1前台功能需求.............................................................................................22.1.1来电咨询客服管理..................................................................................22.2后台功能需求.............................................................................................33系统的UML建模.........................................................................................43.1系统用例图.................................................................................................43.2系统活动图.................................................................................................63.3系统时序图.................................................................................................63.4系统类图...................................................................................................11III邢台学院2013届本科毕业设计3.5系统包图...................................................................................................124数据库设计....................................................................................