第1页共109页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共109页目录第一章前厅部组织结构图ORGANIZATIONCHART·····························································1第二章前厅部岗位职责POSITIONRESPONSIBILITIESOFF.ODEPARTMENT········2-232.1前厅部经理F.OManager···············································22.2前厅部秘书F.OSecretary···············································32.3大堂副理AssistantManager··········································42.4前台接待经理ReceptionManager········································62.5前台接待员Receptionist················································72.6预订员ReservationClerk·········································92.7总机督导OperatorCaptain·········································112.8总机话务员Operator···················································122.9首席礼宾司ChiefConcierge·········································132.10迎宾员Doorman················································142.11行李员Bellman·················································162.12商务中心督导B.CCaptain··············································172.13商务中心文员B.CClerk··················································182.14商场经理GiftShopManager······································202.15商场员工Seller······················································212.16医务室医生InfirmaryDoctor········································22第三章前厅部各岗位操作程序F.ODEPARTMENTSTANDARDOPERATIONPROCEDURE第一节前厅部各岗位每日工作内容F.ODepartmentCheckList···················································24-393.1.1前厅部经理F.OManagerCheckList························243.1.2大堂副理AssistantManager·································253.1.3前台接待经理ReceptionManager·······························273.1.4总机/商务中心督导Operator/B/CCaptain······························293.1.5首席礼宾司ChiefConcierge···································303.1.6预定员Preservationist·····································313.1.7前台接待Receptionist········································323.1.8礼宾员Concierge·········································353.1.9商场员工Seller················································363.1.1...
