第1页共8页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共8页《饭店服务英语》（第二版）参考答案unit1ClassroomActivityI---I’dliketoreserveseveralroomsatyourhotel.---Iwanttoreservethreetwinroomsandonefamilysuite.---CanIhaveyourname,please?---MaryBrown---Canyougivemeyourtelephonenumber?---No.1125CollegeRoad,HaidianDistrict,Beijing.---Whenwillyoubearriving,please?---threetwinroomsandonefamilysuiteforthreenightfromOct.10thtoOct.12th.Isthatright?---Wearelookingforwardtoseeingyou.ClassroomActivityII---Goodmorning.ThisisHiltonHotel.CanIhelpyou?---Iwouldliketoreserveroomsatyourhotel.---Waitamoment,please.I’llputyouthrough.---RoomReservation.CanIhelpyou?---ThisisInternationalTravelAgencyinChina.We’dliketoreserveeightsingleroomsandfivedoubleroomsfromSep.15thtoSep.20thforanAmericantravelgroup.---Waitamoment,please.Letmecheck..Yes,wehave.---Howmuchwillbespentforaroom?---130dollarsforasingleroomand150dollarsforadouble.---Doesthisincludefoodbills?---No.Sorry.Itdoesn’t.---Dochildrengetdiscount?---Yes.Childrenunder12yearsoldarechargedhalf.---Bytheway,doweneedtopaymoneyforanextrabed?---I’msorry,sir.Wedon’tprovideextrabedserviceatpresent.Isthereanythingelse?---No,thankyou.---MayIknowyourname,sir?---Wangping.---It’sallright.Thankyou.PartFourII.vacancy,guest,reservation,address,Fax,suite,doubleroom,arrival,waitinglist,confirm;III.1.（F)2.(T)3.(T)4.(F)5.(T)IV.1.Whatkindofroomwouldyoulike?2.I’dliketoreserveapresidentialsuite.3.Wehaveahighoccupancyinpeakseasons.4.Youcanreserveroomsbyletters,bytelephone,byFax.orbye-mail,wewillgiveyouareplyaccordingtothesituation.第2页共8页第1页共8页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共8页5.Frontofficeisoneofthemostimportantdepartmentsinahotel.6.Wouldyoulikeustoputyouonourwaitinglistandcallyouincasewehaveacancellation?7.I’msorryoursingleroomsareoccupied,butIcanreserveyouadoubleroom.8.Bytheway,MayIhaveamorespaciousroom?9.Wearegladtoacceptyourreservation.10.Good-bye.Wearelookingforwardtoyourcoming.V.当你在饭店注册登记时，饭店会要求你预付定金。定金额是房价的两倍。许多外国客人不喜欢这个要求，但是请别担心，当你结账离店时，饭店将只收取原来商定的数额。通常取消预定是免收费用的。但在饭店经营旺季时如果客人取消预定太迟，就得被收取罚金。预定后，请仔细阅读确认单中的详细事项。在淡季应到达日期的前七天，旺季应到达日期的前三十天，如果客人取消预定，饭店将收取相当于一个晚上的住宿费用。假如在声明的限期内没有收到书面通知或者客人不来，将自动收取一天的费用。Unit2ClassroomActivityI---Ireservedasingleroomatyourhotel.---MaryBrown.---Whereareyoufrom?---Whatkindofroomdidyoureserve?---Oh,yes.Yourroomnumberis321,thisisyourroomcardandkey.---Yes,ofcourse.---Couldyougivemeyourpassportandfillinthisregistrationform,please?---Letmehavealookatit.Couldyoufillinyourpassportnumberandyoursignature?ClassroomActivityII----Goodmorning.Areyoucheckingin?---Yes.---Doyouhaveareservation?---Yes.It’sRoman,Kate.---Waitamoment,please.Yes,wedohaveyourreservation.Youreservedacommercialsingleroom,isthatright?---That’sright.---Wouldyoupleasefillinthisregistrationform?---It’sOK.Wouldyouliketocheckit?---Letmesee.Oh,name,address,nationality,passportnumber,visanumber,signature.Verygood,thisisyourroomcard.Yourroomnumberis1516.Mindyoursteps,Ihopeyouwillenjoyyourstayinourhotel.---Thankyou.Good-bye.PartFourII.passport,deposit,receptionist,checkout,visa,register,nat...
