第1页共36页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第1页共36页4a.FRONTOFFICE前台办公室4b.EXECUTIVEOFFICES管理层办公室4c.SALESANDCATERINGOFFICES销售和餐饮办公室4d.ACCOUNTINGOFFICES财务室4e.PERSONNELOFFICE人事办公室第2页共36页第1页共36页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第2页共36页第4a节前台办公室4a-1.00GENERAL4a-1.00总则4a-1.01Wheneverpossible,alladministrativeandexecutiveofficesarepreferredtobelocateddirectlybehindtheregistrationdesk.Ifanyofthesefunctionsareremotelylocated,theremustbedirectandimmediatemeansofstaffaccessavailable.所有行政办公室和管理层办公室应尽可能设在登记台的正后方。如果在这些部门中,有任何一个与登记台的距离较远,则须提供可使员工立即直接抵达的方式。4a-1.02Thefrontofficemustbelocateddirectlybehindthefrontdeskandhavethefollowingareas/offices:前台办公室必须紧邻前台并位于其后方,可分以下区域/办公室:A.Frontofficemanager‘soffice前台经理办公室Creditmanager‘sofficeB.信贷经理办公室C.Secretarialandwaitingarea接待等候区D.Reservationsarea预订区E.Nightauditor‘soffice/cashier‘soffice夜审员办公室/出纳办公室F.Countroom结算室G.PBXroom第3页共36页第2页共36页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第3页共36页交换机房H.Mailandworkroom收发室I.Computerroom计算机房J.Safedepositboxandviewingroom安全保管箱和观景房Note:Largerhotelsmayrequirecashier‘soffice,countroomandcomputerroomintheaccountingoffices.注意:大型酒店可配置出纳办公室、结算室并在财务室内设计算机房。4a-1.03Provideforguestaccesstofrontofficemanager‘soffice,creditmanager‘sofficeandsafedepositboxandviewingroom.为客人提供通达前台经理办公室、信贷经理办公室、安全保管箱和观景房的通道。4a-1.04Adedicatedsecuresafedepositboxroommustbeincorporatedintothefrontoffice/lobbyareaplans.Thepurposeoftheroomistoprovidetheguestwithasecure,privateareafordepositorremovalofhis/hervaluableswithoutbeinginfullviewofotherguests.Thesafedepositboxroommustaminimumof30sq.ft.(2.7m),andbeconfiguredinsuchamannerastoallowclearviewofallsafedepositboxesthroughatemperedglass,visionpanel.Theglasswallmusthaveapass-throughtoaccommodatethelargestsafe-depositboxavailable.专用的贵重物品保险箱室必须包含在前台和登记区规划中。贵重物品保险箱室为客人存取贵重物品提供一个安全而私密的区域,可避开其他客人的视线。贵重物品保险箱室至少应有2.7平方米,配备钢化玻璃观察窗,通过此窗可看到室内所有的安全保管箱。钢化玻璃墙必须有一个可容纳最大安全保管箱的通道。第4页共36页第3页共36页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第4页共36页A.Anappropriatelysizedwallorroommustbeprovidedforinstallationofsafedepositboxes.Thenumberandsizeofsafedepositboxesrequiredwillvarydependinguponthenumberofroomsandmarket.Aminimumof1boxperevery20guestroomsshallbeprovidedprovidingthatnoteammemberusesaguestsafedepositboxforstorageoftheirbank.Thisareamustbeinfullviewoftheguestsafe-depositboxroomandimmediatelyaccessiblebyafrontdesk墙壁或房间的尺寸应相近,以便安装安全保管箱。安全保管箱的数量和尺寸取决于客房数量和市场。如果员工不使用安全保管箱存放钱物,则每20个客房应至少配备一个安全保管箱。必须可从贵重物品保险箱室总览此区域,并可从前台快速到达。B.Ifguestboxesareusedforstorageofteammemberbanks,oneboxisnecessaryforeveryfourrooms.如果安全保管箱用于存放员工的钱物,则每四个客房应配备一个安全保管箱。C.Theguestsafedepositroommustinclude:客人贵重物品保险箱室必须包括:1.Self-closingentrydoorwithtemperedvisionglassortwo-waymir...