国外著名酒店工程部操作程序-4(英文)REPAIRSANDMAINTENANCE(57-76)VIP专享VIP免费

-Isolatesteam,water,gas,electricity,etc.,beforecommencingworkonmachinery.Ifpossible,attachsafetytagtocontroller.-Donotswitchonanyelectricalcircuitbreakerbeforemakingsurethatnooneisworkingoncircuit.-Usecorrectmethodoflifting.-Becarefulofnakedflamesparticularlyinthevicinityofflammablematter.-Donotworkonladdersbehinddoorsoranywheretheladdermaybeaccidentallyhit.-Knowlocationoffirstaidkitsandthepeopletrainedintheiruse.-Reportallinjuriesnomatterhowtrivial.-Protectlonghairfrommachinery.-Becarefulonslipperyfloorsparticularlyinkitchensorcarpark.-Donotallowoilorgreasetopolluteanyworkarea.-Knowthevarioustypesoffireextinguishersandtheiruse.WorkinGuestRooms================WhenworkistobecarriedoutinGuestroomsseveralfactorsandruleshavetobeobservedtoensureguestsprivacyandsecurityaremaintained.Ifworkistobecompletedinanoccupiedroom,anumberofpointsshouldberemembered.-Priortoenteringtheroom,youshouldknockonthedoorandwaitforaresponse.Iftheguestisobviouslyoutthenthedoormaybeopenedannouncingyourselfatthesametime.-Whenworkinginaguestroom–occupiedorunoccupied,thedoorshouldbekeptopenatalltimes.-Workrequestsshouldbeactionedonthedayofreceiptandfinishedonthesameday.IfthisisnotpossiblethechiefEngineershouldbeinformedsothatthisguestmaybeofferedaroomchange,ortoensuretheroomisnotlettoanarrivingguest.-RadiosorTelevisionsshouldnotbeusedwhenworkinginaroom.-Donot,underanycircumstancestouchanythingbelongingtotheguest.-Alwaysleavetheroomasyoufoundit.ToolsofYourTrade==============TheHoteldoesn’tnormallysupplytradesmen’stoolsandyouareresponsibleforsupplyingyourown.PleaselookafterthesetoolsofyourtradeastheHotelwillnotbeheldliableforthelossofsuchitems.AnyHoteltoolsthatareusedshouldbetreatedaccordingly,keepingthemcleanandingoodcondition.WorkQuality=========Itcannotbestressedenoughthattheworkyouperformshouldbeofthehighestquality.Thefinishedproductshouldalwaysreflectasenseofprideinyourwork.BadworkmanshipreflectsupontheHoteloverallandespeciallyuponyouasatradesman.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ENGINEERINGKEN-FIX-IT/HANDYMANHEAD:BRIANMOOREG.M.APPROVAL:DATE:TASK:KEN-FIX-ITMAINTENANCEPROGRAMSTANDARD:TheSheratonWentworthengineeringdepartmentwillprovidearegularinspectionandrepair(Ken-Fix-It)programmetomaintainSheratonstandardsandmaximumroomavailabilityatalltimes,thusreducingcostlyurgentrepairsandguestinconvenience.ThisprogrammewillbecarriedoutinaccordancewiththeSheratonCorporationdivisionalpolicies,standardsandprocedures.1.MaintenancechecklistswillbeusedforallKen-Fix–Itinspectionsofguestrooms,suitesandpublicareas.SeeannexesA-D.2.25%(120)ofallguestroomsandsuites;50%ofallthemandhospitalitysuites;andthePremiersuitewillbeinspectedeachITTmonth.3.AllpublicareaswillbeinspectedeachITTmonth.4.AlldefectswillberemediedduringKen-Fix–ItinspectionswithanyworkrequiringTradesmenattentionplacedonworkrequestsystem.5.Anyareasorroomsinspectedwhichhavemajordefectsaretobeplacedout-of–orderuntilrectified.Theseincludesuchdefectsasphonenotworking,TVnotworkingetc.=====================================================================PROCEDURE:1.Ifanydefectcannotberemediedimmediately,aworkrequestisraisedapplicabletotheappropriatetrade.IfthedefectismajortheAssistantChiefEngineeristobeinformedandtheroomputout-of-orderuntilrepaired.2.Thechiefengineeristoinspect10%ofroomscheckedmonthlybythe“Ken-Fix-It”programme.3.Amonthlysummaryrep...