酒店书英文术语大全一、星级酒店员工英语手册Contents目录PartOneElementaryEnglish公共英语ⅠCourtesyServiceEnglish礼仪英语………………………01ⅡHotelFacilities酒店设施…………………………………03ⅢSituationalResponses情景应答…………………………..04PartTwoServiceEnglishForEachDepartment部门岗位英语1、FrontOffice前厅……………………………………………..072、F＆B餐饮部………………………………………………….11ⅰChineseRestaurant中餐……………………………………………………..11ⅱItalianRestaurant＆Teppanyaki意餐及铁餐..……………………………….13ⅲTheBar酒吧…………………………………………………………………..15ⅳKeyWords重要单词………………………………………………………….183、Housekeeping管家部…………………………………………224、TheSpa＆HealthClub桑拿及健康中心…………………….26PartThreeDepartmentsAndPositions1酒店部门和职位名称一、CourtesyServiceEnglish礼仪英语◆欢迎和问候语Greetings1.Goodmorning(afternoon,evening),sir(madam).早上（下午、晚上）好，先生（夫人）2.Howdoyoudo?您好！（初次见面）Howdoyoudo?您好！Gladtomeetyou.很高兴见到您。3.Howareyou?您好吗？Fine,thanks.Andyou?好的，谢谢，您呢？4.Welcometoourhotel(restaurant).欢迎到我们酒店（餐厅）来。5.Wishyouamostpleasantstayinourhotel.愿您在我们酒店过得愉快.(客人刚入店时)6.Ihopeyouwillenjoyyourstaywithus.希望您在我们酒店过得愉快。（客人在酒店逗留期间）7.Haveagoodtime!祝您过得愉快！◆电话用语TermsofTelephone8.Goodmorning,FrontDesk.CanIhelpyou?早上好，前厅。请问有什么可以帮到您的？9.Sorry,I’vedialedthewrongnumber.对不起，我拨错号了。10.Pleasepress9firstandwhenyouhearthedialingtone,pressthenumberyouwant.请先拨9，听到拨号音后再拨您所要的号码。11.Holdon,please.请稍等。12.Sorry.Heisnotinatthemoment.对不起，他现在不在。Wouldyouliketoleaveamessage?您要留口信吗？13.Wouldyourepeatthat,please?对不起，请再说一遍好吗？Ibegyourpardon?对不起，请再说一遍好吗？◆祝贺语Congratulations14.Congratulations!祝贺您!15.Happybirthday!生日快乐!16.HappyNewYear!新年快乐!17.MerryChristmas!圣诞快乐!18.Haveaniceholiday!节日快乐!19.Wishyoueverysuccess!祝您成功!◆答谢和应答语ThanksandResponses20.Thankyou(verymuch).谢谢您（非常感谢）。21.Thankyouforyouradvice(information,help).感谢您的忠告（信息、帮助）。22.It’sverykindofyou.您真客气。23.Youarewelcome.不用谢。24.Notatall.不用谢。Don’tmentionit.不用谢。225.It’smypleasure.非常高兴为您服务。I’mgladthatIcanhelp.很高兴能帮到您。26.I’malwaysatyourservice.乐意为您效劳。27.Thankyouforstayinginourhotel.感谢您在我们酒店下榻。◆道歉语Apologies28.I’msorry.很抱歉。29.Excuseme.对不起。30.I’msorry.It’smyfault.很抱歉，那是我的过错。31.Sorrytohavekeptyouwaiting.对不起，让您久等了。32.Sorrytointerruptyou.对不起，打扰您了。33.I’msorryaboutthis.我对此表示抱歉。34.Idoapologizeforthis.我为此道歉。35.Let’sforgetit.算了吧。◆征询与应答语Requests&Responses36.Can(May)Ihelpyou?/WhatcanIdoforyou?我能为您做什么？37.MayIhaveyourname?能告诉我您的名字吗？38.Justamoment,please.请稍等一下。39.Isee.我明白了。40.Allright.好的。41.That’sfine.好极了。42.Yes,ofcourse./Certainly./Sure.当然可以。◆指路用语GivingDirections43.It’sonthesecond(third)floor.在二（三）楼。44.Turnleft/right.往左/右转。45.Thisway,please.请这边走。46.I’llshowyoutheway.我带您走。47.It’sattheendofthecorridor.在走廊尽头。48.It’sinthelobbynearthemainentrance..在大厅靠近大门。◆提醒用语RemindTerms49.Mind(Watch)yourstep.请走好。50.Pleasebecareful.请当心。51.Don’tworry...
