•IntroductionandSelfIntroduction•DailyOfficeEnglish•BusinessEnglish•Englishforotherscenarios•1
3Englishlanguageforhotels•2BankEnglish,SelfintroductionIntroduceothersMakeaphonecallGreetingIntroduceyourselfStatethepurposeofthecallClosethecallEmailEnglish0102030405WriteasubjectGreetingStatethep…ProvidedetailsClosetheemailConferenceEnglishArriveontimeIntroduceyourselfParticipateinthediscussionTakenotesBusinessreceptionGreetingandintroductionTelephoneetiquette0102Visitorreception03BusinessnegotiationOpeningthenegotiationFindingcommongroundClosingthenegotiationHotelEnglish01020304GreetingRoomserviceCheckinCheckout
2EnglishlanguageusedforShoppingTravelingOfficeworkParty1
1CommunicationinthehotelindustryEnglishlanguageproficiencyLanguagebarrierCrossculturalcommunication1
2Servicequalityintheho