THE“SIXSIGMA“六西格玛PHENOMENA”-OLDORNEW新老现象”------PERCEPTIONOFQUALITY?感知的质量呢?Overview概述EvenifusingTotalQualityManagement(TQM)asthemainqualityprogramrepresentsaprevalentfactinnowadaysindustry,manycompaniesareextendingthiskindofinitiativestoincorporatestrategicandfinancialissues.Amongtheseinitiatives,onesuchmethodologyisknownasSIXSigma,whichoriginatedfromtheMotorolaCorporation.即使运用全面质量管理(TQM)为主要质量计划代表了在当今行业普遍存在的事实,许多公司都在扩展的举措将这种战略和财务问题。在这些行动,这样一个方法被称为6σ,源自于摩托罗拉公司。TheconceptwascreatedbyMotorolaInc.inthe1980sandwasinitiatedbytheengineers'conclusion,whichstatedthatnewproducts,oftenfailingtomeetcustomerexpectations,couldbeproducederror-freefromtheverybeginning.Whenitwaspresented,thisrepresentedaradicalideaduringtheactivitiesofmanufacturingintheorganization:measuringcustomerrequirementsandperformanceagainstthesetargetsduringproduction,ratherthanafteraproduct'scompletion.这个概念是由摩托罗拉公司。在1980年代,工程师'conclusion发起的,这表示,新产品,往往未能满足顾客期望,能产生无从头开始。当提出,这代表一个过激的想法,在制造业的活动组织:测量客户要求和性能对这些目标,在生产中而不是在一个产品的完成AccordingtoTomMcCarty,directorofSIXSigmabusinessimprovementsatMotorolaUniversityinSchaumburgⅢ.,SIXSigmadifferssubstantiallyfromqualityinitiativesthatwereprominentinthe’70sand’80s,suchascontinuousimprovementandtotalqualitymanagement.据汤姆雍琦、主任摩托罗拉六西格玛业务改进大学Ⅲ声明。,六西格玛与措施,明显与质量很突出在70年代和80年代,如持续改进和全面质量管理。Thenewapproachinvolvescontrolling,measuringandimprovingthecapabilityofprocessesinorderto“build”productsorservicesfreeofanykindofdefects.AlthoughtechnicallySIXSigmameansaproductdefectrateof3.4partspermillion(SigmaisaGreektermforvariation),theintroductionofaSIXSigmaqualityprogrammeansmuchmorethanjustmeasuringfailurerates.TheimplementationofSIXSigmaincludesintroducingandincorporatingawiderangeoftoolsandmethodologiesintoanorganizationinordertoimproveperformanceand,asanultimatepurpose,significantlyimproveprofits.Inthelastyears,thesuccessesattributedtoSIXSigmawerefacilitatedbytherecentandincreasingavailabilityofelectronictechnologiessuchasautomaticprocessmonitoring,accessibilitytolargedatabasesandrapidtransferofinformation.这种新方法涉及控制、测量和提高能力的过程以“营造”的产品或服务免费的任何的缺陷。尽管严格产品缺陷的六西格玛是指率3种。四分之(西格玛是希腊的一个术语,变异),引进了六西格玛质量程序远远超过仅仅测量的失败率。实施六西格玛包括引进并包含广泛的工具和方法成为一个组织为了改善性能,作为一个终极目的,大大提升利润。近几年来,成功归因于六西格玛是得益于最近日益盛行的电子技术,如自动过程监控、可用性和快速传递大型数据库的信息。Introduction介绍Formanyyears,theGreekletterSigma(Σ)hasbeentheuniversallyacceptedsymbolforstandarddeviation(ISO3534(1977),BS5532(1978)).Standarddeviationisameasureofdispersion,variationorspread.But,leavingthemathematicalfield,toemployeesofMotorola,GeneralElectric,Honeywell,Bombardier,BlackandDecker,ABB,Polaroidandmanyothercompanies,SIXSigmaisacompany-widetransformationthathashelpedthemandbroughtthem,forafewyearsalready,thesuccess.多年来,希腊字母σ(Σ)已经被公认为标准偏差象征(ISO3534(1977),BS5532(1978)。标准差衡量色散、变异或扩散。但是,离开数学领域,给员工为摩托罗拉、通用电气、霍尼韦尔、庞巴迪、黑色和德克,ABB、宝丽莱和许多其他公司,六...
