柜面业务需求说明书（征求意见稿）内部资料注意保密城市商业银行资金清算中心二○○九年二月目录目录....................................................................I1.网上银行个人客户认证.................................................31.1.功能描述.........................................................31.2.输入.............................................................31.3.柜面界面.........................................................31.4.界面说明.........................................................31.5.业务流程图.......................................................41.6.处理流程.........................................................51.7.输出.............................................................51.8.注意事项.........................................................52.网上银行个人客户信息签约/维护........................................52.1.功能描述.........................................................52.2.输入.............................................................52.3.柜面界面.........................................................52.4.界面说明.........................................................52.5.业务流程图.......................................................72.5.1.签约客户业务处理流程...................................................72.5.2.账户维护业务处理流程：.................................................92.5.3.客户信息查询..........................................................112.6.处理流程........................................................112.7.输出............................................................132.8.注意事项........................................................133.网上银行个人客户证书绑定............................................143.1.功能描述........................................................143.2.输入............................................................143.3.柜面界面........................................................143.4.界面说明........................................................14-III-3.5.业务流程图......................................................163.6.处理流程........................................................183.7.输出............................................................183.8.注意事项........................................................184.网上银行个人客户用户名、登录密码重置................................184.1.功能描述........................................................184.2.输入............................................................194.3.柜面界面........................................................194.4.界面说明........................................................194.5.业务流程图......................................................204.6.处理流程........................................................224.7.输出............................................................224.8.注意事项........................................................225.网上银行个人客户认证补打............................................225.1.功能描述........................................................225.2.输入............................................................235.3.柜面界面........................................................235.4.界面说明........................................................235.5.业务流程图.....................................
