大型超市管理制度大全第1章门店各岗位责任.................................................................................................................4一、店长岗位责任.....................................................................................................................4二、店长工作流程.....................................................................................................................4三、店长每日检查项目表..........................................................................................................5四、课长工作流程.....................................................................................................................6五、课长岗位职责.....................................................................................................................6六、理货员岗位责任.................................................................................................................7七、服务台岗位责任.................................................................................................................7八、收银员岗位责任.................................................................................................................7九、收银员工作流程.................................................................................................................7十、收银工作注意事项：..........................................................................................................8十一、广播员岗位责任..............................................................................................................9十二、电脑操作人员岗位责任...................................................................................................9十三、防损员员岗位职责.........................................................................................................10十四、企划员岗位责任制.........................................................................................................10十五、播音员工作流程............................................................................................................10第2章业务操作流程...................................................................................................................11一、新品导入流程..................................................................................................................11二、接货验收规定..................................................................................................................11三、补货上架作业流程...........................................................................................................12四、内部调拨流程..................................................................................................................12五、销货退回程序..................................................................................................................12六、超市进货退回流程图.......................................................................................................13七、财务手续传递流程...........................................................................................................14八、盘点工作流程..................................................................................................................15九、顾客抱怨处理流程..............
