酒店前厅部副经理工作岗位描述(中英文)VIP免费

酒店前厅部副经理工作岗位描述JOBTITLE:AssistantFrontOfficeManager职位：前厅部副经理AREA/DEPARTMENT:RoomsDivision/FrontOffice部门：房务部/前厅部JOBBAND:5工作级别：5HOTELLEVEL:5酒店级别：5REPORTSTO:FrontOfficeManager汇报于：前厅部经理POSITIONSSUPERVISED:FrontOfficeSupervisor/DutyManager/GuestRelations/Business直接下属：CentreManager/NightManager前厅部主管/值班经理/宾客服务/商务中心经理/夜班经理JOBSCOPE:UnderthegeneraldirectionoftheFrontOfficeManager,andwithinthelimitsofestablishedInterContinentalHotelsGrouppoliciesandproceduresandlocalhotelpoliciesandprocedure,assistsintheforwardplanningofthedepartmentwhichincludesDutyManager,GuestRelations,Reception,TelephoneServices,BusinessCentreandConciergeoperations.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.工作范围：服从前厅部经理的全面指示，执行和遵循洲际酒店集团和本地酒店的相关政策和程序，有计划的协助值班经理，宾客服务，前台，总机，商务中心和礼宾各个部门的正常运作。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。TESTIMONIAL:IherebyconfirmhavingreadthedutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.证明:我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature签名：…………………………………………………………………………………………CopyrightInterContinentalHotelsGroupLastUpdated:January2,2025Page1of5Date日期：:………………………………KeyResponsibilities主要职责AssiststheFrontOfficeManagerinallaspectsoftheirduties协助前厅部经理全面负责部门AssistFrontOfficeManagerinexecutionofthemanagementofstaff协助前厅部经理全面管理员工的执行能力MonitorFrontOfficepersonneltoensureguestsreceiveprompt,cordialattentionandpersonalrecognition监察部门员工以保证客人得到最亲切，体贴和个人化的服务与重视MonitorFrontOfficeandparticularlyGuestRelationspersonnel,toensureIHGmembers,knownrepeatguestsandotherVIPsreceivespecialattentionandrecognition监察前厅部的工作，确保酒店的会员及回头客人和重要贵宾的特别要求和重视Controltheavailabilityofrooms,roomstypes,accuracyofroomcountandratecategories有效的控制房间数量，房型，房间账目和各种房价的精确度Maximizeoccupancy,revenueandaverageratewhilemaintaininghighservicestandards在保持高标准的服务标准下最大化的增加酒店入住率，收入以及平均房价LiaisewithHousekeepingDepartmenttoensureroomimageismaintainedandthe“RoomReadyonArrival”policyisadheredto时刻保持和客房部的紧密沟通以遵从提前安排给预到客人的政策以保障良好的房间状态Turnawayguestsifoccupanciesdeemitnecessaryensuringnogood-willislost如果在允许的情况下不要流失任何的客人LiaisecloselywithExecutiveHousekeepertoensurespecialguestneeds,amenitiesandotherroomrelatedrequestsaremet紧密联系行政管家确保达到客人的特别要求，房间欢迎物品和相关的要求BeawareofcreditpoliciesandproceduresandliaisecloselywithFinanceDepartmenttoensurethatcreditproceduresareproperlycarriedout熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序Knowsystemrecoveryprocedures熟悉恢复系统的程序Interpretcomputerreports了解和熟知道系统报告CopyrightInterContinentalHotelsGroupLastUpdated:January2,2025Page2of5Compilestatisticsforfrontofficeandprovidereportsrelatingtothatarea制定前厅部门的统计以及提供相关的报表给相关的部门Continuallychecktheaccuracyofroomcount不断地检查房间的数量，确保精确性Approveupg...