行政管理专业 大数据时代政府公共服务创新研究分析—以政务APP为例VIP免费

摘要现代信息技术的发展给政府在公共服务领域创新带来了广阔的前景和发展空间。政府越来越多的采用大数据处理日常事物，展开政府公共服务工作。政府公共服务的不断创新发展是大数据时代来临的要求，也是政府提供更便捷、更惠民、更优质公共服务的保障。政务APP作为政务服务移动端建设的重点内容，和政府公共服务的创新发展息息相关。政务APP发展过程中的问题在一定程度上也反映着政府在公共服务创新发展过程中面临的难题，分析原因并找出针对性的对策建议，对于政务APP与政府公共服务的创新发展有重大意义。本文查阅了大量与政务APP以及大数据时代下政府公共服务相关的文献，描述我国政务APP的发展现状，发现在政务APP的创新建设过程中面临硬件建设缺乏规范、软件应用功能性不强、用户使用体验感不好等问题。主要由于政务APP的建设缺乏整体规划、相关制度和保障体制不够完善、专业的技术人员以及基础设施不到位、政府工作人员的创新意识不强。针对上述问题本文提出了完备政务APP建设标准、完整政务APP发展规划、完善政务APP相关机制、加快技术人才的培养并夯实基础设施的建设、发展新的创新服务政府理念等的五条对策建议，推动政务APP的创新发展建设。从政务APP对政府公共服务的促进发展和经验借鉴两个维度为政府公共服务创新发展指引方向。关键词：大数据；公共服务创新；政务APPAbstractThedevelopmentofmoderninformationtechnologybringsbroadprospectsanddevelopmentspaceforgovernmentinnovationinthefieldofpublicservice.Thecontinuousinnovationanddevelopmentofgovernmentpublicservicesistherequirementoftheadventofbigdataera,andalsotheguaranteeforthegovernmenttoprovidemoreconvenient,morebeneficialandbetterpublicservices.Tosomeextent,theproblemsinthedevelopmentprocessofgovernmentAPPalsoreflectthedifficultiesfacedbythegovernmentintheprocessofpublicserviceinnovationanddevelopment.ToanalyzethecausesandfindouttargetedcountermeasuresandsuggestionsisofgreatsignificancetotheinnovationanddevelopmentofgovernmentAPPandpublicservice.ThispaperreviewedalargenumberofdocumentsrelatedtogovernmentAPPandgovernmentpublicservicesintheeraofbigdata,describedthedevelopmentstatusofGovernmentAPPinChina,ThisismainlyduetothelackofoverallplanningfortheconstructionofgovernmentaffairsAPP,thelackofprofessionaltechniciansandinfrastructure,andtheweakinnovationconsciousnessofgovernmentstaff.Aimedattheprobleminthispaper,theAPPserviceinnovationdevelopmentputforwardthecompletee-governmentAPPconstructionstandards,completeAPPdevelopmentplan,improvethee-governmentAPPrelatedmechanism,acceleratethetechnicaltalentedperson'sraiseandstrengtheninfrastructureconstruction,developmentofnewinnovativeservicegovernmentconceptfivecountermeasures,suchaspromotetheconstructionoftheinnovativedevelopmentofe-governmentAPP.GuidingtheinnovativedevelopmentofgovernmentpublicservicefromthetwodimensionsofpromotingthedevelopmentofgovernmentpublicservicebygovernmentAPPandlearningfromexperience.Keywords：Bigdata;Publicserviceinnovation;E-governmentAPP目录绪论.................................................................1一、相关概念及理论基础................................................5（一）核心概念界定................................................51.大数据时代..................................................52.公共服务创新................................................53.政务APP.....................................................6（二）相关理论基础................................................61.公共管理理论................................................62.新公共服务理论..............................................6二、大数据时...