ICS点击此处添加中国标准文献分类号DB43湖南省地方标准DB43/XXXXX—XXXX高速公路服务区服务管理规范Specificationforservicemanagementofexpresswayservicearea点击此处添加与国际标准一致性程度的标识（送审稿）XXXX-XX-XX发布XXXX-XX-XX实施湖南省质量技术监督局发布DB43/XXXXX—XXXX目次前言.................................................................................III1范围................................................................................12规范性引用文件......................................................................13术语................................................................................14总体要求............................................................................24.1基本要求........................................................................24.2质量要求........................................................................24.3环保要求........................................................................34.4安全要求........................................................................34.5信息化要求......................................................................34.6文明服务要求....................................................................34.7资产管理要求....................................................................45经营区服务管理要求..................................................................45.1加油(加气)站....................................................................45.2超市............................................................................65.3餐饮............................................................................85.4车辆维修站.....................................................................105.5客房...........................................................................125.6加水...........................................................................136公共区域服务管理要求...............................................................156.1停车场.........................................................................156.2公共厕所.......................................................................166.3安防设施.......................................................................186.4环保设施.......................................................................196.5信息化设施.....................................................................206.6导向设施.......................................................................206.7水电设施.......................................................................216.8其他设施.......................................................................24附录A（规范性附录）各类服务区功能配置要求..........................................25附录B（规范性附录）服务区从业人员仪容仪表要求......................................28附录C（资料性附录）服务区从业人员服务文明用语及服务忌语............................29附录D（规范性附录）服务区公共区域保安、保洁人员配置方案............................32IDB43/XXXXX—XXXX前言DB43/XXXX《高速公路服务区服务管理规范》按照GB/T1.1-2009的规定编制。本标准的附录A、附录B、附录D为规范性附录。本标准的附录C为资料性附录。本标准由湖南省交通运输厅提出并归口。本标准主要起草单位：湖南省交通规划勘察设计院。本标准参加起草单位：湖南省高速公路管理局。主要起草人：彭立、王辉扬、曹博、李永汉、谢冰、户磊、黄兴、石东浩、蔡石、...
