长春工业大学杨刚整理SWOT分析模型...........................................................................................................................................3SCOR模型....................................................................................................................................................7SFO模型.....................................................................................................................................................14SCP分析模型(Structure-Conduct-PerformanceModel，结构-行为-绩效模型)......................................16安索夫矩阵.................................................................................................................................................19三维商业定义（ThreeDimensionalBusinessDefinition）......................................................................20ADL矩阵....................................................................................................................................................22安迪·格鲁夫的六力分析模型....................................................................................................................24标杆分析.....................................................................................................................................................25SERVQUAL模型.......................................................................................................................................28鱼骨图(Cause&Effect/FishboneDiagram)...............................................................................................30头脑风暴法.................................................................................................................................................32PDCA循环.................................................................................................................................................36帕累托法则(ParetoPrinciple,80/20法则)..................................................................................................39SMART原则...............................................................................................................................................41ABC分类法(ActivityBasedClassification)...............................................................................................42KPI(KeyPerformanceIndicator,关键绩效指标)........................................................................................46波特钻石理论模型（MichaelPorterdiamondModel）...........................................................................57波特竞争战略轮盘模型.............................................................................................................................59定向政策矩阵(DirectionalPolicyMatrix，指导性政策矩阵，简称DPM或DP矩阵).........................60二元核心模式（dual-coreapproach）.......................................................................................................63服务金三角(ServiceTriangle)....................................................................................................................64福克纳和鲍曼的顾客矩阵.........................................................................................................................65服务质量(QualityofService,QoF).........................
