信任的速度：一个可以改变一切的力量ContentsContents內容內容•TheOneThingThatChangesEverything•TheFirstWave–SelfTrust•TheSecondWave–RelationshipTrust•TheThird,Fourth,andFifthWaves–StakeholderTrust•InspiringTrust•SuggestedActions•改變一切的一件事•第一波:自我信任•第二波:人己間信任•第三、四、五波:關係人間的信任•激發信任•建議行動方案TheOneThingThatChangesEverythingTheOneThingThatChangesEverything改變一切的一件事改變一切的一件事•Whichistrust•Nothingisasfastasthespeedoftrust•Trustincreasesspeedandreducescost•[Strategyxexecution]xtrust=results•Trustisafunctionofbothcharacterandcompetence•Trustcanbecreated,destroyedandrestored•Trustcanbeeffectivelytaughtandlearned,anditcanbecomealeverageable,strategicadvantage•Nottrustingpeopleisagreaterrisk•Establishingtrustwiththeoneestablishestrustwiththemany•就是信任•凡事信任最急•信任讓事情做得更快，成本更低•[策略x執行]x信任=成果•信任是特質和能力的函數•信任可以建立,摧毀和重建•信任可以有效地傳授,學習並且帶來槓桿效應的策略效益•不相信人比相信人更危險•和一個人建立信任關係，同時可以延伸到許多人Youcandosomethingaboutthis!Youcandosomethingaboutthis!你能改變信任你能改變信任“5WavesofTrust”•TheFirstWave:SelfTrust•TheSecondWave:RelationshipTrust•TheThirdWave:OrganizationalTrust•TheFourthWave:MarketTrust•TheFifthWave:SocietalTrust信任五波•第一波:自我信任•第二波:人己關係信任•第三波:組織信任•第四波:市場信任•第五波:社會信任Youcandosomethingaboutthis!Youcandosomethingaboutthis!你能改變信任你能改變信任“5WavesofTrust”•TheFirstWave:SelfTrust•TheSecondWave:RelationshipTrust•TheThirdWave:OrganizationalTrust•TheFourthWave:MarketTrust•TheFifthWave:SocietalTrust信任五波•第一波:自我信任•第二波:人己關係信任•第三波:組織信任•第四波:市場信任•第五波:社會信任TheFirstWave:SelfTrustTheFirstWave:SelfTrust第一波第一波::自我信任（一）自我信任（一）The4CoresofCredibility1.Integrity:areyoucongruent?MakeandkeepcommitmentstoyourselfStandforsomethingBeopen2.Intent:What’syouragenda?ExamineandrefineyourmotivesDeclareyourintentChooseabundance信用的四核心1.正直:前後一致，表裡如一?承諾並信守堅持立場心胸開擴2.意向:到底要甚麼？檢討調整動機明示意向大家都豐收TheFirstWave:SelfTrustTheFirstWave:SelfTrust第一波第一波::自我信任自我信任((二）二）The4CoresofCredibility3.Capabilities:Areyourelevant?Runwithyourstrengths(andwithyourpurpose)KeepyourselfrelevantKnowwhereyou’regoing4.Results:What’syourtractrecordTakeresponsibilityforresultsExpecttowinFinishingstrong信用的四核心3.能力:相關要項夠嗎？全力以赴（鎖定目標)不斷充實相關要項知所行止4.結果:你的記錄？對結果負責要有贏的期望收尾有力Youcandosomethingaboutthis!Youcandosomethingaboutthis!你能改變信任你能改變信任“5WavesofTrust”•TheFirstWave:SelfTrust•TheSecondWave:RelationshipTrust•TheThirdWave:OrganizationalTrust•TheFourthWave:MarketTrust•TheFifthWave:SocietalTrust信任五波•第一波:自我信任•第二波:人己關係信任•第三波:組織信任•第四波:市場信任•第五波:社會信任TheSecondWave:RelationshipTheSecondWave:RelationshipTrustTrust第二波第二波::人己關係信任（一）人己關係信任（一）The13Behaviors1.TalkstraightBehonest.Tellthetruth.Letpeopleknowwhereyoustand.Usesimplelanguage.Callthingswhattheyare.Demonstratesintegrity.Don’tmanipulatepeopleordistortfacts.Don’tspinthetruth.Don’tleavefalseimpression.2.DemonstraterespectGenuinelycareforothers.Showyoucare.Respectthedignityofeverypersonandeveryrole.Trea...
