Research on the optimization of express delivery process based on ECRS----Take Shunfeng express as an example 【Abstract】With the development of economy and technology, the way of express delivery has changed greatly.Now, if you want to deliver express mail, you only need to input information on the Internet to wait for the courier to pick it up. Customers don't need to run to the business outlets to deliver express mail, which is not only time-saving but also convenient for customers.As a leading enterprise in the private express industry, Shunfeng has done a very good job in door-to-door pick-up. Within one hour after the express order is placed, the courier will pick up the goods from the customer.However, there are some problems in the payment of freight and the way of contacting express delivery personnel. This paper aims at these problems and uses ECRs analysis method to optimize the process of home pick-up of SF express.【Key word】SF EXPRESS, ECRS Analysis, Process Optimization, Door-to-door pick up目录1 前言..............................................................51.1 选题背景........................................................51.2 研究目的和意义..................................................51.3 国内外快递服务研究..............................................72 快递和业务流程优化的相关理论......................................82.1 快递的相关理论...............................................82.1.1 快递和快递服务的概念...................................82.1.2 快递公司的分类.........................................92.1.3 快递公司和物流公司的区别...............................91.服务对象不同...............................................92.运输大小的不同.............................................93.运输多少的不同.............................................94.运输方式不同.....
