8D 分析绪论欢迎来到8D（8 Disciplines）课程，福特汽车公司使用8D作为问题解决的方法（见QS-9000要求之4.14.1.1）。当福特的供方具有零件或过程的问题时，福特要求供方完成8D过程以确定根本原因并实施纠正措施。背景：解决问题的方法—4.14.1.1当外部或内部出现与规范或要求不符合时，供方必须采取有效的解决问题的方法。当出现外部不符合时，供方必须按顾客规定的方法做出反应，参见顾客的有关文件。什么是8D？D0：为8D过程做准备D1：成立小组D2：问题的描述D3：确定临时纠正措施（ICA）的开发D4：确定和验证根本原因和遗漏点D5：确定和验证针对根本原因和遗漏点的永久性纠正措施（PCA）D6：实施和确认PCAD7：防止再发生D8：承认小组及个人的贡献8D 报告示例Supplier A8D Concern Analysis ReportCONCERN NO:0X0000CONCERN TITLE:Mislabel 483CA/AADATE OPENED:11/22/00ASSIGNED TO:QR Team(2) Describe Concern:Partsarelabeledas0X00-7D483-CA (Style C), parts areactually 0X00-7D483-AA (StyleA).Return authorization 0X0011-00Needtocertifynext4shipmentsPRODUCT LINE:0X00PRODUCT NAME:Snap ring(1) Team MembersMike Paulson, Joan Huber, John DeCarlo, Denise Roxbury,AmyBloom,LouisKeller,MichelleFargo,JustineWilliams(3) Define and Verify ContainmentActions:Checked inventory11/22/00 for mislabeledtotes, 4 pallets found, all markedcorrectly.Quality Alert issued 11/22/00.Joan Huber in to Livonia to relabel parts 11/28/00 –no need to return parts.There were 39 totes to relabel.(4) Define Root Causes:Shipping department has put several new employeeson all shifts, inexperienced packers usedincorrect labels.(If additional analysis is required indicate completiondates)Completion Date:(5) % Contribution(each cause)100%(6) Implement Corrective Actions:Conducted meeting with managers and supervisors 11/29/00 to inform them of theissues discussed during the Livonia visit. Materials Manager conducted a meeting11/30/00witheach shiftofpackersto retrainthemoncorrectlabelingandpackaging. They were informed that any further problem...
