Shangri-la Hotel case study Section 1: Starting up //开始创业 Sandy Stewart and his wife, Margaret, started up（创建） the Shangri-la Hotel after inheriting（继承） a large property in the west end of Glasgow. Sandy and Margaret ran the hotel for many years before retiring and passing over the running of the hotel to their son Craig, and their daughter Ailsa. //父亲Sandy Stewart 母亲Margaret 创建了香格里拉酒店，传给了儿子Craig和女儿Ailsa。 Craig had always been interested in cooking, and after finishing school, Craig moved to London to train as a chef（主厨）. He worked in many restaurants before becoming the head chef of a top hotel in Park Lane. Before he retired, Sandy asked Craig to return to Glasgow to run the restaurant in the Shangri-la Hotel. Since his return four years ago, the Shangri-la Hotel has gained a much coveted 3-star Michelin award. In the kitchen, Craig had the following: A Sous Chef, Saskia (a colleague he had worked with for many years in London). A Commis Chef, Jordan (who started his training in the hotel a year ago). A full team of kitchen and waiting staff. On leaving school, Ailsa completed a degree in Business at Aberdeen University. On completion of her degree, Ailsa got a job as a management trainee（受训培者） with a large oil company based in Aberdeen. After many years as a successful executive（经理）, Ailsa was persuaded by Sandy to work in the Shangri-la Hotel. After a few years working in the hotel, Ailsa took over as the General Manager. In the seven years since, Ailsa has overseen（监督） an extensive（大范围的） upgrade（改进） programme. Ailsa drafted（起草） and submitted a business plan to the local bank in order to obtain（得到） the funding...
