下载后可任意编辑神州数码公司 ERP 运维方案(参考资料)目录1服务的概述......................................................................................................................41.1服务定义..........................................................................................................41.2服务理解..........................................................................................................41.2.1保障作为企业核心运营系统的安全/稳定运行......................................41.2.2高效运行...................................................................................................41.2.3持续改善...................................................................................................41.3服务架构..........................................................................................................52服务的内容......................................................................................................................62.1响应支持服务...................................................................................................62.1.1远程支持服务...........................................................................................62.1.2现场支持服务...........................................................................................72.1.3故障解决服务...........................................................................................72.2主动服务..........................................................................................................82.2.1克隆/备份.................................................................................................82.2.2巡检...........................................................................................................82.2.3培训.........................................................................................................102.2.4系统监控.................................................................................................11...
