2025年山东省职业院校技能大赛中职组酒店服务赛项英语口试题库中式铺床项目VIP专享

山东省职业院校技能大赛中职组酒店服务赛项英语口试题库（中式铺床项目） 1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl? A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2. Q：When a guest calls to ask if you can send someone to take her laundry, what will you say? A：Sure I will inform the valet to pick up your laundry. May I have your room number, please?3. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir? 4. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts? A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.5. Q: What will you say if the guest tells you the temperature in the room is not agreeable?A: Don’t worry. I will adjust the air-conditioning for you.6. Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.7. Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.8. Q: A guest tells you that he is attending an important conf...