商务英语口语：接待来访该如何做

第 1 页精品文档---下载后可任意编辑商务英语口语：接待来访该如何做 热忱周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺当开启双方合作的大门。以下是我给大家整理的商务英语口语中接待来访该如何做，期望可以帮到大家 1.商务建议 热忱周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺当开启双方合作的大门。通常，接待人员会遇到两种客户：预约到访的客户(clients with an appointment)和无约造访的客户(clients without an appointment)。 may i help you?(我可以为你效劳吗?)通常是招呼客户的第一句话，进而以 do you have an appointment?(您预约了吗?)来确认进一步的接触。 2.商务英语情景对话 (1)receiving clients with an appointment 接待预约客户 a:good morning, sir. welcome to our company. may i help you? 早上好，先生，欢送光临我们公司。我可以为您效劳吗? 第 2 页精品文档---下载后可任意编辑 b:good morning.i would like to see mr.stone? 早上好，我想见史东先生。 a:have you made an appointment? 您提前和他约好了吗? b:yes, ive got an appointment with him at 9:30. 是的，我和他约好九点半见面。 a:can i have your name, please? 能告知我您的姓名吗? b:tom baker,the sales manager from american sunshine company. 汤姆贝克，美田阳光公司销售部经理。sales manager 销售部经理 a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once 让我查查，是的，贝克先生，我们始终在恭候您的光临。请坐，我马上给他打电话。 第 3 页精品文档---下载后可任意编辑 b:thank you! 感谢! a:mr.stone should be with you shortly. in the mean time,would you please sign the visitors book? 史东先生马上就会过来见您。如今，请在来客簿上签字好吗? b:ok. 好的。 a:please come with me,i will show you to the conference office. (2)clients without an appointment 无约造访的客户 a:good morning，how cani help you? 早上好!我可以为您效劳吗? b:hello,im rich miller from nw company.here is my business card.id like to see mr.white. 第 4 页精...