BEC 中级真题（第二辑）答案及听力原文Test 1ReadingPart 11 C 2 A 3 B 4 D 5 A 6.B 7 CPart 28 D 9 C 10 E 11B 12 F Part 313 D 14 A 15 C 16 B 17。B 18.CPart 419B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C29 D 30 B 31 C 32 B 33 BPart534 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM 40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT 45 CORRECTWritingPart 1 To：P. JonesFrom:Luisa GambonDate:21 November Subject：LatenessMr Jones,I have noticed that you often arrive late for work， especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a。m。 in my office. Thank youBand 5All content points are covered, using natural sounding language and a consistently appropriate tone.Part 2 Report on customer complaintsINTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in .FIELDINGSThe customer complaints received in were 300 in January 。 Then they increased to 540 in February because of the computer system's breakdown。In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed：firstly the companv received complaints for incorrect orders delivered. These errors were fewer in March.secondly the time taken to deliver is too high。 but the company has planned to recruit new agents.Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making.CONCLUSIONSAt the moment all customers aren’t satisfied but many measures have been taken to improve their satisfaction。Band 4There is a satis...
