摘 要本研究以兴义市富康国际酒店的基层员工为对象，分析其心理资与工作绩效之间的关系。结果表明，心理资本与工作绩效之间相互影响，且心理资本各维度与工作绩效之间均存在显著正相关关系。用回归分析发现韧性和乐观这两个维度对酒店基层员工的工作绩效影响显著。通过研究得出的结论，提出启示：对员工培训时应相应的加强酒店基层员工心理资本的开发，以及优化酒店对员工工作绩效的考核标准。关键词：酒店基层员工；心理资本；工作绩效；富康国际酒店AbstractThis study takes the grassroots employees of Fukang International Hotel in Xingyi City as an object, and analyzes the relationship between their psychological capital and job performance. The results show that psychological capital and job performance influence each other, and there is a significant positive correlation between each dimension of psychological capital and job performance. Using regression analysis, it was found that the two dimensions of resilience and optimism have a significant impact on the performance of the hotel's grassroots employees. Through the conclusions drawn from the research, the revelation is put forward: when training employees, the development of the psychological capital of the hotel ’s grassroots employees should be strengthened accordingly, as well as the optimization of the hotel ’s performance evaluation standards for employees ’work.Key words：Hotel grass-roots staff; Psychological capital; Job performance; Fukang International Hotel目 录1 绪 论..........................................................11.1 研究背景与意义..................................................11.1.1 研究背景......................................................11.1.2 研究意义......................................................11.2.1 国外研究综述..................................................11.2.2 国内研究综述..................................................21.3 研究思路与内容....
