目 录摘 要....................................................................................................................IAbstract.....................................................................................................................II引 言...................................................................................................................11 阳光人寿辽宁分公司意外伤害险发展现状.......................................................21.1 阳光人寿辽宁分公司意外伤害险市场现状.............................................21.2 阳光人寿辽宁分公司意外伤害险行业人力规模现状.............................21.3 阳光人寿辽宁分公司意外伤害险行业竞争现状.....................................32 阳光人寿辽宁分公司意外伤害险业务中存在的问题.......................................52.1 意外伤害险理赔效率低.............................................................................52.2 销售人员专业知识储备低.........................................................................62.3 意外伤害险电销过程中信息不对称.........................................................73 阳光人寿辽宁分公司意外伤害险业务中存在的问题原因分析........................93.1 理赔部门与医疗机构联系不足.................................................................93.2 意外伤害险销售人员录用门槛低和缺乏培训.........................................93.3 信息来源不同...........................................................................................104 阳光人寿辽宁分公司意外伤害险业务问题建议..............................................124.1 提高理赔效率...........................................................................................124.2 加强培训力度，提高专业知识...............................................................124.3 加强信息监督，信息透明化...................................................................13结 论.................................................................................................................15参...
