目 录摘 要.........................................................IAbstract........................................................II引 言.........................................................11 员工满意度的基本理论...........................................31.1 员工满意度定义...............................................31.2 员工满意度的特征.............................................31.3 研究员工满意度的意义..........................................42 调查方案的设计..................................................52.1 调查目的.....................................................52.2 调查方式.....................................................52.3 调查对象及范围...............................................62.4 调查实施过程.................................................62.5 问卷设计.....................................................62.6 数据分析方法.................................................73 调查结果与发现..................................................73.1 学历角度......................................................73.2 工作时间角度..................................................73.3 工作环境角度..................................................83.4 员工个人成就感角度............................................84 彬泞有限公司员工满意度调查实施与数据分析........................84.1 调查总体情况.................................................84.2 员工工作满意度分类研究......................................134.3 员工满意度的维度分析........................................145 彬泞公司员工满意度调查影响因素分析............................155.1 员工满意度结论分析..........................................156 提高员工满意度策略............................................166.1 政府需要持续加强对服务行业的重视............................166.2 提高员工工作成就感..........................................176.3 注重组织文化建设............................................176.4 注重以员工为本...............................
