论 乘 务 礼 仪 对 客 舱 服 务 质 量 的 影 响教 育 学 院 小 学 教 育 专 业 2024 级 张 飞( 小4 号仿宋体,居中)指 导 老 师 赵 云( 小4 号仿宋体,居中) 摘要:在航空业越来越发达,越来越重要的今日, 空乘人员的工作越来越受到社会的关注及重视。在现实社会, 居民消费劲不断增加,旅游业等的不断进展促使了航空业的消费受众群体不再仅仅局限于一部分人,这对空中乘务人员的服务质量、工作强度等都有了更高更强的要求,社会对空中乘务人员的需求也不断在增加。但是,现在的社会现实是,空乘人员就像走马观花一样,不断在更新换代,从每年航空公司的招聘数量就可以看出,空乘人员的需求量非常高,也反映出其相当高的流失率. 本文通过对空乘人员的工作进行简单描述,收集一定的资料及对空乘人员做一个简单的调查,并引用了其中的一些较为显著的数据, 加入了笔者自己总结分析的观点,旨在分析空乘人员为何流失率如此之高,并针对这些导致空乘人员流失的原因提出了相应的解决对策。 关键词: 航空, 空乘人员,流失 Abstract :In the aviation industry is more and more developed, more and more important today, flight attendants and the social attention has been paid to the work. In realistic society, residents consumption increases, the continuous development of tourism, prompted the aviation consumer audience is no longer limited to some people, the service quality , working intensity of air cabin crew have more higher requirements , such as the social demand for air cabin crew in is also increasing 。 But , now is the social reality, flight attendants , like tour , constantly updated, from airlines can see the number of hiring a year, the demand of flight attendants is very high , also reflects its quite high turnover rate 。 This article through to the flight attendant's work for a simple description , collect some data and do a simple survey for flight attendants , and cited some of the more significant data, joined the author s...