目 录员工满意度管理的实施办法初探.................................................................21.引言.............................................................................................................22.员工满意度模型.............................................................................................23.员工满意度模型的解释....................................................................................33.1“个方面”的选择——满意维度的选择.......................................................33.2 基准——参照点的选择..............................................................................43.3 员工的满意度取决于员工需求满足的相对程度...............................................43.4——满意度系数的确定..........................................................................43.5 不同维度之间的替代关系...........................................................................53.6的确定..............................................................................................53.7 效用函数的确定...............................................................................54.员工满意度量表的编制....................................................................................64.1 员工满意度量表........................................................................................64.2 员工满意度测量的二级系统........................................................................64.3 员工满意度量表模本.................................................................................74.4 员工满意度量表说明.................................................................................75.多层次模糊评判法在评价组织总体员工满意度中的应用........................................85.1 多层次模糊评判法....................................................................................85.2 多层次模糊评判法的评判表格.....................................................................95.3 多层次模糊评判法的说明.....................
