公司物业客服管理中心工作手册----------------------- -----------------------日期：客服中心工 作 手 册2024- - 发布 2024- - 实施东宇物业管理 发布目录1.客服中心岗位结构图······························42.客服主管岗位职责································53.客服前台岗位职责·······························64.办公勤岗位职责·······························75.物业管理员岗位职责······························86.泳馆主管···································97.泳馆前台服务员································108.泳馆救生员·································119.办公环境管理规······························1210.员工仪容仪表管理规····························13东宇物业管理客服工作手册章 节 号0、1主题目录版本/修订1/0页 次1/211.员工行为举止规······························1412.员工语言使用规······························1513.员工使用规······························1614.员工接待客户规······························1715.客服中心值班与交接班作业规程·························1916.入伙操作规程································2217.入住操作规程································2418.装修管理规程································2619.楼宇巡查管理作业标准规程··························2820.违章处理作业标准规程····························3221.来电、来访操作规程·····························3622.投诉处理操作规程······························3823.回复...
