新员工入职指引)

目 录第一章 新员工入职指引.............................................................21．入职第一阶段................................................................22．入职第二阶段................................................................63．入职第三阶段................................................................8第二章 员工手册...................................................................91．劳动条例....................................................................92．员工守则...................................................................103．员工福利...................................................................124．奖励制度.................................................................一三5．处分制度...................................................................146．安全守则...................................................................177．其它.......................................................................17第三章 店铺服务标准............................................................一八1．基本服务表现.............................................................一八2．服务八步曲.................................................................21第四章 店铺管理准则及考核标准....................................................251．店铺组织结构...............................................................252．店铺管理范围...............................................................253．岗位职责...................................................................254．卖场每日工作流程...........................................................275．店铺管理...................................................................296．人员招聘...................................................................31第五章 市场拓展规划..............................................................331．市场调查...................................................................332．目标客户群的确立...................................