物流过程分析物流能力评估与改进手册目 录1序言 -为什么使用本手册..................................................................................42目标.....................................................................................................................43手册内容简介.....................................................................................................54使用方法.............................................................................................................85专业名词释义.....................................................................................................96概论...................................................................................................................107本手册解释人...................................................................................................108手册内容...........................................................................................................11第一章 客户/供应商关系......................................................................................171.1物流协定.......................................................................................................................171.2备量方法.......................................................................................................................181.3物流评估.......................................................................................................................191.4关系进展.......................................................................................................................20第二章工作组织机构...................................................................................................222.1工作岗位描述...............................................................................................................222.2工作流程.......................................................................................................................232.3人...
