PA 车险理赔服务改善研究摘 要随着人们生活水平的不断提高，汽车的拥有已经不再是身份的象征，几乎家家户户都以汽车为重要的代步工具。机动车保有量的迅速增加也推动了机动车保险业务的更新换代，但是，在我国机动车辆保险业务高速发展的背后，也同时存在着机动车辆保险理赔的不完善，“车险理赔难”也成为了车辆购买者最担忧的问题之一，同时也是制约财产保险可持续发展的瓶颈，解决这一难题迫在眉睫。本文以 PA 公司为研究对象，在结合国内车险理赔服务现状的同时重点探讨了 PA 公司车险理赔服务。通过分析国内车险行业的现状和存在的问题，参考和借鉴同行业内其他经营车险业务的保险公司，在肯定 PA 公司推出的“快易免”理赔服务和网络、电话保险业务的同时，指出其在保险责任的推诿、理赔流程繁琐和损失核定争议等方面的不足，就目前理赔服务的评价，提出可以改善 PA 公司在车险理赔服务方面的建议，建立以客户为中心的品牌形象，转变企业管理方式，改善理赔服务效率，不断对理赔环节进行调整改进。【关键词】汽车理赔 理赔服务 PA 车险 理赔服务改善PAGE \* MERGEFORMAT10AbstractWith the continuous improvement of people's living standards, car ownership is no longer a symbol of identity, almost every household to cars as an important means of transport. The rapid increase in the number of motor vehicles has also promoted the upgrading of motor vehicle insurance business. However, behind the rapid development of China's motor vehicle insurance business, there are also imperfect motor vehicle insurance claims, "car insurance claims difficult" One of the most worries of the vehicle buyers, but also constraints of property insurance sustainable development bottlenecks to solve this problem is imminent.In this paper, PA company as the research object, combined with the status of domestic automobile insurance claims service at the same time focus on the PA company claims insurance services. By analyzing the current situation and existing problems of auto insurance industry in China, the insur...
