毕 业 论 文空中乘务员的工作压力管理Flight attendant work pressure management空中乘务员的工作压力管理摘要在社会竞争日益激烈的今日，人们的工作压力达到了前所未有的高度。大量数据显示，空中乘务员这一特别群体正遭受困扰，心理健康状况不容乐观。中国国际航空公司对 105 名空中乘务员的心理健康状况与分析一文中用心理量表严格测量了空中乘务员的心里健康状况，结果表明:有 12.8%的人存在着明显的心理症状。这一数字明显高于中国常人规模。由此可见，空中乘务员这一职业正面临着严重的工作压力威胁，空中乘务员业倦怠程度相对较高，假如对之不能很好调适，对空乘人员自己与其家庭和单位会产生许多消极影响，危害极大。所以，有必要更加关注空中乘务员的职业倦怠；行为调适；情绪调适；心态调整，使空中乘务人员能够有正确的面对并有效的减压，从而恢复身体、心理、行为三方面的协调健康，以便提高组织的工作绩效。关键词 工作压力 空中乘务员 危害 调适Flight attendant work pressure managementAbstractIn social increasingly competitive today, people working pressure reached unprecedented levels. Large data shows, the special group flight attendant suffering from mental health problemsis not optimistic. China international airlines to 105 flight attendant mental health status and analysis using psychological scale strict article measured flight attendant heart health, the results showed that 12.8% people exist obvious psychological symptoms. This number is obviously higher than normal scale in China. Therefore, the flight attendant this career is facing serious work pressure threats, flight attendant industry burnout degree of relatively high, if not very good to adjust, flight attendants were themselves and their families and unit can produce many negative influence, great harm. Therefore, it is necessary to pay more attention to the flight attendant career burnout; Behavior adjustment; Mood adjustment; Attitude adjustment, to make the air crew can have the right face and...
