目 录摘要···································I关键词··································I1 前言·································12 研究背景和意义····························12
1 研究背景······························12
2 研究意义······························13 国内外研究综述····························23
1 国外研究综述····························23
2 国内研究综述··························3 4 相关定义及内涵····························34
1 跨文化的定义····························34
2 “一带一路”的内涵·························34
1 “一带一路”是包容和谐之路····················34
2 “一带一路”是五通三同······················44
3 客舱服务的内容···························45 海南航空公司客舱乘务员跨文化素养现状·················45
1 客舱乘务员掌握多种跨文化语言····················45
2 客舱乘务员的跨文化观念较为狭隘···················55
3 客舱乘务员的跨文化交流心理不够客观·················56 海南航空乘务员跨文化素养培养存在的问题 ················66
1 受语言习惯影响，外语口语表达不熟练··
