企业成熟度及流程成熟度一、企业成熟度英文 E1E2E3E4LeadershipAwarenessTheenterprise'sseniorexecutiveteamrecognizestheneedtoimproveoperationalperformancebuthasonlyalimitedunderstandingofthepowerofbusinessprocessesAtleastoneseniorexecutivedeeplyunderstandsthebusinessprocessconcept,howtheenterprisecanuseittoimproveperformance,andwhatisinvolvedinimplementingit.TheseniorexecutiveteamviewstheenterpriseinprocesstermsandhasdevelopedavisionoftheenterpriseanditsprocessesTheseniorexecutiveteamseesitsownworkinprocesstermsandperceivesprocessmanagementnotasaprojectbutasawayofmanagingthebusiness.AlignmentTheleadershipoftheprocessprogramliesinthemiddlemanagementranksAseniorexecutivehastakenleadershipof,andresponsibilityfor,theprocessprogram.Thereisstrongalignmentintheseniorexecutiveteamregardingtheprocessprogram.Thereisalsoanetworkofpeoplethroughouttheenterprisehelpingtopromoteprocessefforts.PeoplethroughouttheenterpriseexhibitenthusiasmforprocessmanagementandplayleadershiprolesinprocesseffortsBehaviorAseniorexecutiveendorsesandinvestsinoperationalimprovementAseniorexecutivehaspubliclysetstretchperformancegoalsincustomertermsandispreparedtocommitresources,makedeepchanges,andremoveroadblocksinordertoachievethosegoals.Seniorexecutivesoperateasateam,managetheenterprisethroughitsprocesses,andareactivelyengagedintheprocessprogram.Themembersoftheseniorexecutiveteamperformtheirownworkasprocesses,centerstrategicplanningonprocesses.,anddevelopnewbusinessopportunitiesbasedonhigh-performanceprocessStyleTheseniorexecutiveteamhasstartedshiftingfromatop-down,hierarchicalstyletoanopen,collaborativestyleTheseniorexecutiveteamleadingtheprocessprogramispassionateabouttheneedtochangeandaboutprocessasthekeytoolforchangeTheseniorexecutiveteamhasdelegatedcontrolandauthoritytoprocessownersandprocessperformersTheseniorexecutiveteamexercisesleadershipthroughvisionandinfluenceratherthancommandandcontrolCultureTeamworkTeamworkisprojectfocused,occasional,andatypical.Theenterprisecommonlyusescross-functional...
