STANDARD OPERATING PROCEDURES(一)标准操作程序POLICY NO. SUBJECTFO-DM-001Duty Check List工作检查表FO-DM-002Bomb Threat炸弹威胁FO-DM-003Car Accident交通事故FO-DM-004VIP Check in重要客人入住FO-DM-005Accident – Guest意外—客人FO-DM-006Guest Complaints and Disputes客人抱怨和争吵 FO-DM-007Request for Doctor/ Hospitalization求医要求/住院治疗的要求FO-DM-008Fights争斗FO-DM-009Fire火灾FO-DM-022Lost & Found丢失和发现FO-DM-024Safety Box保险箱夜间接受传真/电子邮件FO-DM-030Valuables贵重物品保管FO-DM-031Guest Birthday客人生日FO-BC-002Incoming faxes接收传真FO-BC-005Meeting Room Rental会议室租用FO-BC-006Outgoing Fax发送传真FO-BC-007DHL / EMS/ Courier Services DHL特快专递FO-CON-002Baggage Service for Arrivals行李抵达服务FO-CON-003Baggage Service for Departure行李离店服务FO-CON-004Baggage Service for group Arrivals团队行李抵达服务FO-CON-005Baggage Serviceforg roup Departure团队行李离开服务FO-CON-006Baggage Storage行李贮存服务FO-CON-007Brochures, Maps and Directions指引册，地图，导游册FO-CON-008Flags旗帜FO-CON-009All Incoming Items所有收入条款FO-CON-010Newspapers报纸FO-CON-011Outgoing Items外送物件FO-CON-013Rooming Guest陪同客人进房间FO-CON-014Shuttle Bus班车FO-CON-015Outdated mail, faxes and parcels过期的邮件，传真和包裹FO-CON-016Paging Service呼叫服务FO-CON-017postal express service邮政快递服务FO-CON-018Taxi booking and arrangement出租车预订及安排 FO-CON-019Trolley手推车服务FO-CON-020Umbrella雨伞服务FO-CON-AR-001Airport send off机场送行FO-CON-AR-002Airport Pick Up机场接客FO-CON-AR-003Airport Lost Luggage行李丢失FO-CON-AR-004VIP Arrive-Limousine接重要客人-豪华轿车FO-CON-AR-005VIP Arrive-( By Taxi )接重要客人（用出租车）FO-CON-AR-006Mobile Phone移动电话FO-CON-DRICER-001 House Use/ Complimentary Vehicle酒店自用/免费用车FO-CON-DRIVER-002Limousine Availability大型轿车使用率FO-CON-DRIVER-003Limousine Cleaning & Maintenance大型轿车清洁和保养FO-CON-DRIVER-004Mileage/ Petrol Control运程/汽油控制FO-CON-D...
