英文道歉信七篇英文道歉信 篇 1 Dear Mr
Li It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation
there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive
Unfortunately there was an error in your reservation regarding your arrival date
I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced
Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back