《店面销售服务礼仪学习手册》大纲第1章 礼仪及服务礼仪概述····································································3一、礼仪及服务礼仪的内涵及特征·····························································3二、服务礼仪的作用··················································································3第2章 店面销售· 仪容仪表礼仪····························································4一、仪容礼仪·····························································································4二、仪表礼仪·····························································································6第3章 店面销售 · 形体仪态礼仪·························································11一、站姿··································································································11二、走姿··································································································11三、坐姿··································································································12四、标准手势·····································································...
