目录一、会务人员定义及职责........................................................4一）会务人员的定义.........................................................4二）会务人员岗位职责.......................................................41、会议服务：.........................................................42、区域环境卫生、节能、物品管理维护.....................................4二、会务礼仪.................................................................4一）仪容仪表..............................................................4二）服务礼仪：.............................................................5三、会务服务标准.............................................................6一）确认会议需求...........................................................6二）会前准备..............................................................61、流程..............................................................62、会前准备各项工作完成时间：...........................................63、操作方法：.........................................................7三）会中服务：............................................................131、流程：............................................................132、操作方法：........................................................13四）会后清理流程..........................................................141、流程：............................................................141）每场会议结束后的清理流程：..........................................142）每周一次大清扫流程：...............................................152、操作方法：........................................................153、整理后的会议室（待拍摄照片）........................................161）公用电脑电源线、鼠标：.............................................172）投影仪............................................................173）数据线：..........................................................174）电话.............................................................17四、会议...
